I’m sure all you wanting to get in the beta testing by pre-ordering the Tera game must have experienced this. En Masse, the store provider for the game Tera Online, said that they were experiencing a “massive systems failure”, thus causing havoc with saving purchases to the hard drives. When purchases weren’t logged, the system did not send out the codes therefore, people were not guaranteed into the beta, leaving a lot of players disappointed.
En Masses released an explanation and solution for this huge problem.
There’s still hope for you out there though as En Masse is manually checking the purchase logs and are manually sending out game codes every 2 hours. The studio guarantees that all purchases will be dealt with and if the system accidentally purchase the copy twice, you will get your full refund. To kill time while waiting, you should watch Tera leveling gameplay and learn some of the strategies so you don’t go into the beta not know what to do.